ICTS Tracing Services
ICTS Tracing Services is a multi-award winning tracing services company that provides services to administrators, life offices, consultants and trustees of retirement funds.
We provide a range of specialised products relating to the tracing of current and former members and beneficiaries of funds across many industries. Since 2008, ICTS Tracing Services has processed in excess of 1.4 million individual customer trace transactions.
Contact Customer Services
Switchboard +27 11 656 1160
What we offer
Tracing and Document Collation
The process for Level 1 and 2 is as follows:
Validation and quality control
Administration and reconciliation
Governance and quality control
Members and former members are traced electronically;
Members are located through a data-matching process;
Validation of traced members is done telephonically;
Documents are requested from the member;
Collected documents are assessed to ensure compliance with administrators requirements;
Once finalised documents are delivered by hand or electronically.
This process is undertaken when a desktop trace is unsuccessful and would require written authorisation;
This service is also utilised when members are deceased and family members are required to be traced;
This method of tracing is more intensive and requires the skills of an investigator to locate a member or beneficiary;
A document collection and collation process is undertaken following the successful trace of a member or beneficiary.
Verification of Deceased
The first step in tracing a member or beneficiary is to confirm the members existence;
If the member or beneficiary is deceased a date of death is confirmed.
Bank Account Verification, Admin and Reconciliation
The validity of a member or beneficiary's bank account is confirmed.
Successful documents are compiled with a spreadsheet and sent to the client.
You are only charged for successful traces.
A comprehensive and detailed report is sent to the client.
Member and Beneficiary Payment
The process for payment of members an beneficiaries takes place within the client's administrative system for the exception of the AHV process which is done at ICTS. The process is as follows:
Verification of member and document quality control;
Tax Directive application;
Disinvestment from market;
Account holder verification;
Administration and reconciliation;
Validation and quality control;